Refund and Returns Policy

Last updated: 18 October 2026

Our 90-day returns promise

If you change your mind, or your ring doesn't fit, you can return it within 90 days of delivery for a refund or an exchange. This applies to everything we sell, including clearance and sale rings.

To be returned, the ring needs to be unworn and in the same condition you received it, ideally in its original packaging.

How to return a ring

1. Email us at admin@vincentfaith.com to let us know you're returning it, and whether you'd like a refund or an exchange.
2. We will then provide full return instructions depending on if the item is made to order, an in stock product or if a refund is needed. 
3. Please include the delivery slip that came with your order, with a note saying whether you'd like a refund or an exchange, and which size if it's an exchange. If you don't have the slip, a note with your name and order number is fine.

You pay the postage for returning a ring. We recommend a tracked service, as we can't refund a parcel that doesn't reach us. If you think your ring is faulty, or we sent the wrong item, please contact us before sending it back and we'll arrange the return with you.

Refunds

We'll email you when your return arrives, and we usually issue your refund the same day. It goes back to the card or payment method you used, and can take up to 5 working days to show in your account. We will always refund within 14 days of receiving your return.

We refund the price you paid for the ring and the standard delivery charge. If you paid for upgraded delivery, such as Tracked 24, we refund the cost of standard delivery but not the upgrade.

Multi-buy offers: if you return part of a multi-buy order, each returned ring is refunded at its share of the multi-buy price. For example, that's £25 per ring on 2 for £50, and £23 per ring on 3 for £69.

Gifts: refunds go back to the person who paid for the order.

Exchanges

Exchanges are free, apart from the postage to send the original ring back to us. If we have your new size in stock, we'll post it as soon as your return arrives. Many of our rings are made to order, and if yours is, the replacement takes 1-2 weeks to make. We'll let you know which applies when you contact us.

Titanium rings can't be resized, so a different size means an exchange.

Faulty or incorrect items

If your ring is faulty, damaged when it arrives, or not what you ordered, please email us with your order number and a photo, and we'll arrange the return with you. Once we've checked the ring, we'll put it right with a replacement or a full refund.

A ring that doesn't fit is not a fault. Sizing is covered by our 90-day returns and exchanges above. This doesn't affect your legal rights.

Items we can't accept back

• Gift cards

Your legal rights

Our 90-day promise is in addition to your legal rights, not instead of them. Under UK law you can cancel an online order for any reason within 14 days of receiving it, and return it within a further 14 days, for a full refund including standard delivery. During this period we may reduce a refund only if the ring has been worn or handled more than you'd need to check it, and only by the loss in value that causes. Faulty items are also covered by the Consumer Rights Act 2015.

Cancelling before dispatch

If you'd like to cancel an order before it has been posted, email us and we'll cancel it and refund you in full straight away.

Need help?

Email admin@vincentfaith.com with any question about returns, refunds or exchanges.

Vincent Faith, 7 Whitefields Gate, Richmond, North Yorkshire, DL10 7DD, United Kingdom.